If your order has not yet entered the shipping process, changes or cancellations may still be possible. Please contact us as soon as possible at noirchid@gmail.com with your order number. Once an order has been shipped, it can no longer be changed or cancelled.

An order confirmation is automatically sent by email after your order has been completed. Please check your spam or junk folder first. If you still cannot find it, contact us with the name and email address used for your order.

Most of our products are also available at our Frankfurt store. However, online and in-store stock may vary, and selected items may only be available through one channel.

Yes. If available at checkout, you can select store pickup as your delivery option. We will notify you once your order is ready for collection. Please wait for this confirmation before visiting the store.

Pickup location:
NOIRCHID
Kleine Hochstraße 7
Frankfurt am Main, Germany

A flat shipping fee of €5.80 per order applies regardless of the order value.

Orders are generally prepared and dispatched within 1–3 business days after payment has been confirmed. Processing may take slightly longer during weekends, public holidays, or periods of high order volume.

Within Germany, delivery generally takes approximately 2–5 business days after dispatch. Deliveries to other EU countries may take longer depending on the destination. Actual delivery times may vary depending on the shipping provider.

For shipments with tracking, you will receive the relevant tracking information by email after your order has been dispatched. If you experience any delivery issues, please contact us at noirchid@gmail.com with your order number.

Yes. Consumers generally have a statutory 14-day right of withdrawal. Please refer to our Cancellation Policy (Widerrufsbelehrung) and Refund Policy for the applicable conditions and procedure.

For returns based on a change of mind, the customer bears the direct cost of returning the goods. If you have received an incorrect or defective item, please contact us at noirchid@gmail.com before returning it.

We currently do not offer direct exchanges. If you would like another item or option, please return the original item in accordance with our return policy and place a new order.

Once we have received and inspected your return, the refund will be processed. Refunds are generally made using the original payment method. The time it takes for the refund to appear may vary depending on your payment provider or financial institution.